We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emurtagh05@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emurtagh05@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emurtagh05@gmail.com.

BASORA Refund & Returns Policy

At BASORA, we want you to feel confident when you shop with us. If you're not completely satisfied with your purchase, please contact us and we'll do our best to help.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return:

• The product must be unused and in its original condition.
• The product must remain sealed where applicable for health and hygiene reasons.
• The product should be returned in its original packaging where reasonably possible.
• You must contact us before sending the product back.

Because BASORA products are skincare products, we cannot accept returns of products that have been opened or used where the product is not suitable for return for health or hygiene reasons.

Faulty or Incorrect Products

If your product arrives damaged, defective, faulty, or is not what you ordered, please contact us as soon as possible.

Please include your order number and, where appropriate, photographs of the product or packaging. We will assess the issue and may offer a replacement, repair where appropriate, price reduction, or refund in accordance with your legal rights.

Your statutory consumer rights are not affected by this policy. Irish consumer law provides additional protections for faulty or non-conforming goods.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will normally be issued to your original payment method.

Where a statutory refund is due, we will process it within the applicable legal timeframe. Irish guidance states that businesses generally must refund consumers within 14 days in applicable cancellation situations, subject to the relevant conditions.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of returning the product unless otherwise stated by BASORA.

If the product is faulty, damaged, incorrect, or otherwise does not conform to the contract, BASORA will cover the appropriate return costs in accordance with your consumer rights.

How to Request a Return

Email us at: emurtagh05@gmail.com

[YOUR CUSTOMER SERVICE EMAIL]

Please include:

• Your full name
• Order number
• Reason for the return
• Photographs, if the product is damaged or faulty

We'll respond with instructions for completing your return.